Superior Moving and Storage

I would like to take this time to share my experience with this moving company.  I have always been afraid to let other people handle things that were valuable or meant a lot to me. However after living in a home for many years, you find yourself with a collecion of very important things. When it was time to move, I seriously had written off the idea of hiring a moving company, and would handle the move on my own. After beginning the process of packing my things, realizing how long this was taking me, then realizing that I was not going to come close to finishing by my dealine. I had to break down an look for a moving company in Pompano Beach Florida. After calling a few, I took a liking to Superior. Let me tell you, Superior Moving and Storage was a real eye opener for me as far as moving companies. You can imagine how nervous I was with this decision. However, Superiors' employees won me over pretty quickly with being punctual, fast acting, very professional, and most of all..they took their time padding and carefully moving each peice of my furniture. I first I was watching everything, making sure they didn't drop anything, or scrape a wall..anything! After 3 hours of watching people carefully handle each piece, I was able to relax. Anyways, in closing, I whole-heartedly suggest Superior Moving and Storage to anyone looking for Movers in the Pompano Beach area.  A.

Service cost: $1500

I recently moved from Downtown Fort Lauderdale to Parkland, Florida and a friend of mine recommended Superior Moving. They did an exceptional job..I have used many movers in the past, but Superior exceeded all of my expectations. The movers were very punctual and super friendly. They had to carry all my things down 2 flights of stairs and had a smile on their face the entire time. The price for the move was VERY reasonable and the people at their office made it easy to schedule everything. Also, most of my belongings are stored in one of their storage vaults and I love that theunits are air conditioned, unlike many other storage places. I have already recommended Superior Moving & Storage to many of my friends and they also had very positive feedback. Thank you so much for making my move easy Superior!

Service cost: $740

Worst experience I have ever had.
All of what you read here and other internet sites about this company are true to the detail.
Attempted fraud by additional billing
Totally inexperienced driver.
Not a moving van, we got a freight van that smelled awful.
Anthony never available when I called.
He threatened to put our belongings in storage and tie it up in Broward courts for a couple of years.
Demanded payment in advance and then billed my credit card an additional $5,000.
CONSIDER YOURSELF WARNED!!

Service cost: $7900

I contracted with Superior Moving & Storage (MC #370277, DOT #837931) based out of Pompano Beach, Fl. During my move I had several negative experiences with the company including multiple times when they were in breach of their contract. On August 6, following our conversation I was sent an updated Order for Service (binding agreement) which included the following information:
* Pick up Date- August 6-12, 2011
* Total Weight- 3,000 lbs.
* Total Cost- $2767.18
Both of the binding estimates above included the following statement in a list of services included:
* "Blanket and Stretch Wrapping/protection of standard furniture.
Whereas my contract stated that the latest pick up date was August 12 I contacted Superior on August 10 to inquire about the status of my move as I had not heard from the company. I was notified that the truck was broken down and unable to pick me up but that it would arrive August 13 or possibly August 14. I contacted Superior, and spoke with Ben, on the 12th. I was told that they had rerouted another truck and that I would be pick up by the 14th at the latest. August 15 I contacted Lauren at Superior Moving and was told that she was unaware that I had been told that the truck would arrive over the weekend. Lauren stated that the truck was near and would arrive by 1:00 p.m. At 2:30 pm I called Lauren. Lauren clarified that the truck would arrive by Wednesday at the latest. I explained that I was required to vacate my property on August 12 and that I had already negotiated to make accommodations for the extra two days. The evening of August 15 Lauren called to notify me that a truck would pick up my shipment the morning of August 16.
August 16, Rob with Superior Moving arrives to load my shipment. When reviewing the provided paperwork I had several questions and called Lauren to clarify before signing the documents. Specifically, I inquired about the Full Replacement Value Liability coverage and was explicitly told that coverage did not exist and the only option available was the $.60/pound option. I also noticed that the weight listed was 5,000 pounds (up from the originally quoted 3000 pounds). Prior to signing the documents I made note on the documents of our conversation and its' discrepancy from the paperwork.
At pick up all furniture was blanket wrapped and taped. All items were loaded into a 27' box truck and the process went smoothly.
When truck arrived August 28, furniture was no longer wrapped and had experience significant damage. August 29, I called Superior to attempt to resolve the dispute. Superior offered no explanation and simply stated that they would mail me a copy of the claim form. I was told that the claim form could not be sent electronically and must be received hard copy. When explaining the situation to the representative on the phone I was told that I must be lying and that the furniture was likely unwrapped on the truck as it was being brought in. I spoke with a male and also with Lauren. When speaking with the male he informed me that the maximum replacement cost would be the $0.60/pound. I explained that would not be sufficient due to their breach of contract. I was told, "There was no breach of contract. You told me your side of the story. I am certain when I speak to the driver they will tell me the real story. I am not just out to screw people." I notified the representative that I would be disputing the charges through my credit card company and he responded, "You will fail. In 10-12 days I will have my payment. I have been in this business over 20 years and nobody has ever been successful in doing that. If you don't like it then you'll have to come to Florida to file legal charges." I requested that the appropriate forms be sent and ended the phone conversation before being further berated.

I received a response from Superior on 9/21 that stated that they would only pay $180 for the damages. The claimed that after speaking with the driver I am lying and that all items were wrapped. Despite the fact that the driver signed the bill of lading on which I stated that items were not wrapped. They refuse to offer any additional funding and completely deny violating their own contract while trying to hold me accountable for it. I also filed a claim with the Better Business Bureau and the response sent by Superior Moving was completely falsified and contradictory to all documention I possess.

Service cost: $2650

Our experience with Superior Moving & Storage was an excellent one! We could not be happier with the professionalism and service we received with this company. I had a 3 bedroom home completely filled with furniture and boxes. Definitely not a task I could have handled on my own.  Superior Moving has to be the Best Moving company I have ever used.  I originally spoke to a rep on the phone who provided me with the perfect size truck, date, and time and let me tell you, she was on point. I highly recommend this company. I have already referred them to family and friends who also had great experiences with Superior. .

Service cost: $6845

This is the 3rd time we are using Superior Moving & Storage. We have moved both locally and long distance with this company. This last move we could not have asked for a nicer crew to take care of our move. The guys were professional and courteous, and worked very efficiently to pack and unpack everything. Nothing was broken and I still can't believe everything got loaded onto the truck in such a timely fashion. The estimator did a great job and was very professional, advising us of how the move would take place. These guys did a tremendous job, cleaned up after themselves and were very polite and personable. Very pleased with the whole moving experience from the start to the end. I highly recommend Superior Moving & Storage.

Service cost: $990

I searched on Google and interviewed a few moving companies. I decided to use Superior Moving & Storage in Pompano. Out of all the companies, they had the most positive reviews and have been around for a long time, over 20 years which was impressive. I found my customer service rep, Lauren, to be very professional and helpful. I had to change my move date several times due to work commitments and she was understanding and courteous each time. The movers were better than anyone could ask for. They were super-nice guys, very helpful, and they seemed to have a lot of experience moving. I was very impressed with all the services Superior Moving provided for me. I will definitely use them for any future moves.

Service cost: $2070

Superior Moving & Storage in Florida made moving a lot easier. The trucks put at our disposal were big so we had no problem fitting in our large items or the amount of stuff we have accumulated over the last few decades. The staff was polite, efficient, and friendly both on the phone and when they came to our house. They took great care of our items, none of them broke or had any damage when we unpacked. Last, when comparing the costs to other moving companies we contacted before choosing Superior Moving, I honestly believe I got the best bang for my buck. Not only did we get a great price, but we received top notch services. I would definitely advise anyone moving to use Superior Moving!!

Service cost: $1475