Superior Moving and Storage

I would like to take this time to share my experience with this moving company.  I have always been afraid to let other people handle things that were valuable or meant a lot to me. However after living in a home for many years, you find yourself with a collecion of very important things. When it was time to move, I seriously had written off the idea of hiring a moving company, and would handle the move on my own. After beginning the process of packing my things, realizing how long this was taking me, then realizing that I was not going to come close to finishing by my dealine. I had to break down an look for a moving company in Pompano Beach Florida. After calling a few, I took a liking to Superior. Let me tell you, Superior Moving and Storage was a real eye opener for me as far as moving companies. You can imagine how nervous I was with this decision. However, Superiors' employees won me over pretty quickly with being punctual, fast acting, very professional, and most of all..they took their time padding and carefully moving each peice of my furniture. I first I was watching everything, making sure they didn't drop anything, or scrape a wall..anything! After 3 hours of watching people carefully handle each piece, I was able to relax. Anyways, in closing, I whole-heartedly suggest Superior Moving and Storage to anyone looking for Movers in the Pompano Beach area.  A.

Service cost: $1500

I recently moved from Downtown Fort Lauderdale to Parkland, Florida and a friend of mine recommended Superior Moving. They did an exceptional job..I have used many movers in the past, but Superior exceeded all of my expectations. The movers were very punctual and super friendly. They had to carry all my things down 2 flights of stairs and had a smile on their face the entire time. The price for the move was VERY reasonable and the people at their office made it easy to schedule everything. Also, most of my belongings are stored in one of their storage vaults and I love that theunits are air conditioned, unlike many other storage places. I have already recommended Superior Moving & Storage to many of my friends and they also had very positive feedback. Thank you so much for making my move easy Superior!

Service cost: $740

Worst experience I have ever had.
All of what you read here and other internet sites about this company are true to the detail.
Attempted fraud by additional billing
Totally inexperienced driver.
Not a moving van, we got a freight van that smelled awful.
Anthony never available when I called.
He threatened to put our belongings in storage and tie it up in Broward courts for a couple of years.
Demanded payment in advance and then billed my credit card an additional $5,000.
CONSIDER YOURSELF WARNED!!

Service cost: $7900

I contracted with Superior Moving & Storage (MC #370277, DOT #837931) based out of Pompano Beach, Fl. During my move I had several negative experiences with the company including multiple times when they were in breach of their contract. On August 6, following our conversation I was sent an updated Order for Service (binding agreement) which included the following information:
* Pick up Date- August 6-12, 2011
* Total Weight- 3,000 lbs.
* Total Cost- $2767.18
Both of the binding estimates above included the following statement in a list of services included:
* "Blanket and Stretch Wrapping/protection of standard furniture.
Whereas my contract stated that the latest pick up date was August 12 I contacted Superior on August 10 to inquire about the status of my move as I had not heard from the company. I was notified that the truck was broken down and unable to pick me up but that it would arrive August 13 or possibly August 14. I contacted Superior, and spoke with Ben, on the 12th. I was told that they had rerouted another truck and that I would be pick up by the 14th at the latest. August 15 I contacted Lauren at Superior Moving and was told that she was unaware that I had been told that the truck would arrive over the weekend. Lauren stated that the truck was near and would arrive by 1:00 p.m. At 2:30 pm I called Lauren. Lauren clarified that the truck would arrive by Wednesday at the latest. I explained that I was required to vacate my property on August 12 and that I had already negotiated to make accommodations for the extra two days. The evening of August 15 Lauren called to notify me that a truck would pick up my shipment the morning of August 16.
August 16, Rob with Superior Moving arrives to load my shipment. When reviewing the provided paperwork I had several questions and called Lauren to clarify before signing the documents. Specifically, I inquired about the Full Replacement Value Liability coverage and was explicitly told that coverage did not exist and the only option available was the $.60/pound option. I also noticed that the weight listed was 5,000 pounds (up from the originally quoted 3000 pounds). Prior to signing the documents I made note on the documents of our conversation and its' discrepancy from the paperwork.
At pick up all furniture was blanket wrapped and taped. All items were loaded into a 27' box truck and the process went smoothly.
When truck arrived August 28, furniture was no longer wrapped and had experience significant damage. August 29, I called Superior to attempt to resolve the dispute. Superior offered no explanation and simply stated that they would mail me a copy of the claim form. I was told that the claim form could not be sent electronically and must be received hard copy. When explaining the situation to the representative on the phone I was told that I must be lying and that the furniture was likely unwrapped on the truck as it was being brought in. I spoke with a male and also with Lauren. When speaking with the male he informed me that the maximum replacement cost would be the $0.60/pound. I explained that would not be sufficient due to their breach of contract. I was told, "There was no breach of contract. You told me your side of the story. I am certain when I speak to the driver they will tell me the real story. I am not just out to screw people." I notified the representative that I would be disputing the charges through my credit card company and he responded, "You will fail. In 10-12 days I will have my payment. I have been in this business over 20 years and nobody has ever been successful in doing that. If you don't like it then you'll have to come to Florida to file legal charges." I requested that the appropriate forms be sent and ended the phone conversation before being further berated.

I received a response from Superior on 9/21 that stated that they would only pay $180 for the damages. The claimed that after speaking with the driver I am lying and that all items were wrapped. Despite the fact that the driver signed the bill of lading on which I stated that items were not wrapped. They refuse to offer any additional funding and completely deny violating their own contract while trying to hold me accountable for it. I also filed a claim with the Better Business Bureau and the response sent by Superior Moving was completely falsified and contradictory to all documention I possess.

Service cost: $2650

When I chose a college in Florida, I was so excited to move out of the town I grew up in. But then the reality of moving out of my comfort zone set in and I was so lost! I had no clue how I was going to move my stuff via U-haul to a dorm room and how the heck I was going to move all my stuff by myself. I did a ton of research aboutmoving companies and movers in the area.
I had a ton of stuff and no help, I knew I needed movers. Superior Moving was the company for me after reading some great reviews and seeing that they specialized in large and small moves. I had never moved before so I had no clue how it was going to go. Superior Moving was great from the first phone call I had with them to get an estimate. They made the whole process sound so easy and simple, totally stress free and efficient. I had packed up most of my stuff before they arrived, but it was helpful that they called about a half an hour ahead of time because I was still packing until the second they got there.
The movers were very friendly and easy to talk to which made everything less stressful than I thought. Turns out lots of people are still packing while they're loading the truck! I felt really safe withthem, and knew my stuff wasn't going to get broken or misplaced, which probably would have happened if I moved it all myself. Once we got to my new place it was really easy to move in. I had labeled some stuff, but they always asked where things were to go instead of just setting it all in my living room and leaving me with a heap of stuff to sort and put away.
They even assembled the bed and arranged the couch for me! I was really worried about setting up the television and hoping it wouldn't arrive broken and they took extra care to wrap it and keep it pristine for me. I'm totally using these guys again if I ever move again!

Service cost: $2370

I wanted to write and tell anyone who is looking to move that superior moving is by far the best moving company I have ever dealt with. I have used them twice already and will be using them again in the near future. They moved me for over 7 hours and that was only half my house and basically put my entire house together for me piece by piece, my dining room table which seats 10, had to be reassembled and they stayed at my house until 10:00pm making sure everything was in its place and working properly. They didn't even look tired and were eager to make me happy. The men were professional and courteous and prompt. All of the paper and bubble wrap was taken away for me, no debris left behind, none of my furniture was damaged, and I couldn't be happier. The best perk is there pricing, very fair and affordable, there truck was in excellent condition, looked brand new and the inside was immaculate. That is important to me since I am putting my mattress in it as well as baby toys and cribs. Customer service was also great, always responded to my emails immediately!!

Service cost: $3400

One of the main reasons I chose Superior Moving & Storage was they had an on site estimator come out and give me an estimate. Many companies wanted to do the estimate over the phone, which made me suspicious to using them. Superior Moving gave me everything in writing at the time of the estimate and I really felt comfortable using them. The day of the actual move everything went exactly as the estimator Anthony explained. The movers came on time and packed my breakables and loaded my items carefully in the truck. They gave me one month free storage at no extra cost which gave me time to find the right place once I found my place I called Superior Moving. They set up my delivery for the day I needed. my items arrived in less then a week. Everything was exactly in the same condition as when Superior Moving did the original pick up. I couldn't ask for a better service thank you Superior Moving, we look forward to our next move with you.

Service cost: $3260

Recently I used Superior Moving and Storage out of Pompano Florida. I was looking for an affordable, dare I say cheap (in terms of price, not quality) mover to get me out of my apartment a few months ago and had another company cancel on me at the last minute, which was annoying to say the least as I was on a time crunch. Superior Moving & Storage definitely came to my rescue. First, this isn't some fly-by-night operation that just popped up.. not only did they do a fantastic job moving me, but they called to confirm the time the day of the move, and even gave me a follow up call AFTER the moving was finished to make sure I was satisfied. I had never had an experience like this. I know it's cliched to say a company went above and beyond what I expected, but when the owner calls you directly after I've already paid them to make sure I was satisfied, you know you are dealing with the best company possible. Definitely get a quote from Superior Moving if you are moving and compare it to the others you get. I am sure they will satisfy you like they did for me. They were great, and I really appreciate the moving service they provided me!

Service cost: $2060

I cannot say enough wonderful things about Superior Moving & Storage. I had a three man crew (Robert, DB, and Ramon ) and they arrived right on time. They were courteous and careful with my things, wrapping up all the furniture in shrink wrap and blankets. They moved me out of a third floor apartment with no elevators with EASE. I moved into an apartment on the first floor (much easier since there were no stairs involved) and they had all my furniture and boxes in my new apartment , and arranged it exactly where I wanted it. I have a full 2 bedroom apartment, amazing time frame they did it in. The entire process took right at 6 hours, and that included the driving across town which took them about 20 minutes. Superior Moving was the most professional moving company I found (I called around) and I will recommend them to everyone I know. They made my move stress and hassle free, so I could focus on the fun things like decorating my new place. I am very satisfied with the work by Superior Moving & Storage and will use them for any future moves I have and will recommend them to others I know moving. Best service around, and I have moved often!

Service cost: $1875

These guys are pros and definitely priced competitively. And they were really nice.. Superior Moving & Storage really impressed us. We have moved numerous times over the years, and have never had such a great experience. They did the complete packing of our home and moved us, and not once did not complain or have show any signs of being negative. Instead of wrapping each fork individually, they wrapped the entire utensil tray. Instead of taking everything out of our nightstands and wrapping each item, they just stuffed the drawers with paper and wrapped the nightstand so that the drawers wouldn't open. I'm sure they would have wrapped each item if we wanted it that way, but that just wastes a lot of time and paper. This was a great way to do it and it made unpacking much easier! I would recommend Superior Moving to anyone and everyone. They were great and worked hard to save us money.

Service cost: $2140

We were in a bind and needed to move fast. We had already set up a moving date with another company, but things fell through. We called Superior Moving and they were available and put together a crew immediately. I mean IMMEDIATELY! We called at 4:00 pm and the next morning at 8:30 am the crew was there at our doorstep, ready to move us. They didn't try to overcharge us due to the short notice and they were professional from the very first phone call. Their service was great and they were really thorough. They made sure we were comfortable with everything and that they would arrive when scheduled. They were really great to work with. We couldn't be more pleased with the overall service. On time, professional, and really nice guys. What really impressed us the most was a glass shelf in my china cabinet got broken and they actually took it with them and bought back a new glass shelf a few days later. Customer service A We definitely would recommend this company to anyone!  .

Service cost: $1900

Short notice and did a great job!! We sold our house in 2 days, we were running around besides ourselves. We contacted a few moving companies. Out of the four we contacted, I would have rather rented a truck and did the move myself vs. use one of them. The other would not even come out to our home to do an estimate. The two we compared and chose Superior Moving & Storage they were by far a lot more professional and the estimate presentation really impressed us. They booked the move during the estimate and called the office right from our home and put a crew together and moved us the very next day. What a great service, estimate was professional, they did exactly what they said for the price they quoted. The guys arrived on time and were pleasant, clean cut and did a fantastic job. We will definitely refer Superior Moving to all of our friends and anyone that needs moving services. A Service and staff.

Service cost: $2740

We needed to move our household items to two separate locations.  I called Superior Moving & Storage out of Pompano, Florida after reading reviews. They seemed to be a very professional well established company. Even Angie's List, gave them a great rating.  The estimator from Superior Moving, met me exactly as scheduled to provide an estimate. Their truck and men showed up precisely as requested right on time. They loaded my 30 x 13 garage storage in 2.5 hours and our furniture from a 10 x 25 storage space in 2.5 hours. They delivered and unloaded our possessions and re-assembled everything. They were very nice and accommodate all of our wishes. We were unsure of where items were going and moved them from room to room several times. I felt like a pain, but we are not capable of moving heavy items. The guys did it with a smile on their face and never complained. Everything exactly like clockwork. We have moved cross country several times and have seen both good and bad movers. Superior Moving & Storage is truly a top notch organization that strives to do exactly what they say they are going to do - deliver a quality safe job for a reasonable price. We could not have been any happier with their service. I will recommend this company to anyone.

Service cost: $2260

We could not have asked for a nicer crew to take care of our move. Superior Moving in Pompano, Florida sent such polite guys and we could tell they were very experienced movers. The guys they sent us were professional and courteous, and worked very efficiently to pack and unpack everything. Nothing was broken and I still can't believe they finished as quickly as they did. If we would have done the move ourselves it probably would have taken three times as long. These guys did a tremendous job, cleaned up after themselves and were very polite and personable. We have moved several times, some good experiences and some bad. Moving is usually a headache….my whole family hates it but this was by far the best moving experience we have ever had, from start to finish. Very pleased and would definitely recommend this company to anyone who needs to move.

Service cost: $2060

Our experience with Superior Moving & Storage was an excellent one! We could not be happier with the professionalism and service we received with this company. I had a 3 bedroom home completely filled with furniture and boxes. Definitely not a task I could have handled on my own.  Superior Moving has to be the Best Moving company I have ever used.  I originally spoke to a rep on the phone who provided me with the perfect size truck, date, and time and let me tell you, she was on point. I highly recommend this company. I have already referred them to family and friends who also had great experiences with Superior. .

Service cost: $6845

This is the 3rd time we are using Superior Moving & Storage. We have moved both locally and long distance with this company. This last move we could not have asked for a nicer crew to take care of our move. The guys were professional and courteous, and worked very efficiently to pack and unpack everything. Nothing was broken and I still can't believe everything got loaded onto the truck in such a timely fashion. The estimator did a great job and was very professional, advising us of how the move would take place. These guys did a tremendous job, cleaned up after themselves and were very polite and personable. Very pleased with the whole moving experience from the start to the end. I highly recommend Superior Moving & Storage.

Service cost: $990

I searched on Google and interviewed a few moving companies. I decided to use Superior Moving & Storage in Pompano. Out of all the companies, they had the most positive reviews and have been around for a long time, over 20 years which was impressive. I found my customer service rep, Lauren, to be very professional and helpful. I had to change my move date several times due to work commitments and she was understanding and courteous each time. The movers were better than anyone could ask for. They were super-nice guys, very helpful, and they seemed to have a lot of experience moving. I was very impressed with all the services Superior Moving provided for me. I will definitely use them for any future moves.

Service cost: $2070

Superior Moving & Storage in Florida made moving a lot easier. The trucks put at our disposal were big so we had no problem fitting in our large items or the amount of stuff we have accumulated over the last few decades. The staff was polite, efficient, and friendly both on the phone and when they came to our house. They took great care of our items, none of them broke or had any damage when we unpacked. Last, when comparing the costs to other moving companies we contacted before choosing Superior Moving, I honestly believe I got the best bang for my buck. Not only did we get a great price, but we received top notch services. I would definitely advise anyone moving to use Superior Moving!!

Service cost: $1475

Our move was completed a few weeks ago, Superior Moving & Storage was fantastic. This is the 2nd time we have used Superior Moving & Storage, both times went well. And we will continue to use them if we have any future moves! From start to finish, they were on time and all of their delivery dates were accurate. The crew truly took care of my belongings with complete care. I will refer all of my friends to Superior Moving & Storage. They definitely deserve a gold star!
 
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Service cost: $1940

We chose Superior Moving & Storage to do our second long distance move this summer. Our first experience wasn't great with Bekins, so I assumed all moving companies were the same. Not true. Superior Moving & Storage was wonderful. We chose it based on price, it was the lowest of the 3 companies with which we had estimates done. But besides the price being the best, the service was also “superior” to the others as well. From start to finish it was a breeze. Our stuff was packed carefully and professionally and delivered only a few days later. Couldn't get that kind of service from a chain moving company. The moving men were also very pleasant, professional, and personable. We had a wonderful experience, and I highly recommend Superior Moving. .

Service cost: $3850

Concert Grand Piano!! We have a huge 9 ft. Steinway piano that’s been handed down from my grandmother and in the family for years. We also have numerous antiques. Superior Moving & Storage sent over a crew a day before we were scheduled to move to crate and box all of our valuables. They built special wooden crates for our antiques and bubble wrapped all of our artwork. 100% without a doubt highly trained professionals. They knew exactly what they were doing. They came with the proper equipment, and took the Piano apart and placed it on a specialized board for moving Pianos. During the whole process the lead guy explained step by step what he was doing and how the Piano needed to be moved. Very impressive!! All of our items made it safely to our destination, and I can't thank Superior Moving enough for getting everything moved into our new home and being so careful with our items. Definitely did a wonderful job. .

Service cost: $8200

Over the last 5 years my family has always used Superior Moving when it comes to moving around. They always are honest and give us a good deal. My sister used them about 6 months ago and everything went well. I just recently moved again, unfortunately I had to down size, and they were very patient trying to fit a lot of items into a smaller home. They did a very good job and used care in handling my belongings. I am always thankful for the services they provide. I would definitely endorse this company, they are definitely Superior Movers.

Service cost: $1750

It would be hard for me to adequately describe how wonderful our moving experience was with Superior Moving!  Moving is so traumatic and emotionally draining, not to mention extremely stressful. The crew we had made it tolerable, and actually almost pleasant.  These guys really worked for their paycheck when they loaded us!  It was a really hot summer day and they never lost their pace. Everything was carefully packed and recorded.  When we were unloaded, everything was accounted for and unloaded to the correct room.  We would not hesitate to recommend or use Superior Moving & Storage in the future!
 
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Service cost: $6700