Superior Moving and Storage

I would like to take this time to share my experience with this moving company.  I have always been afraid to let other people handle things that were valuable or meant a lot to me. However after living in a home for many years, you find yourself with a collecion of very important things. When it was time to move, I seriously had written off the idea of hiring a moving company, and would handle the move on my own. After beginning the process of packing my things, realizing how long this was taking me, then realizing that I was not going to come close to finishing by my dealine. I had to break down an look for a moving company in Pompano Beach Florida. After calling a few, I took a liking to Superior. Let me tell you, Superior Moving and Storage was a real eye opener for me as far as moving companies. You can imagine how nervous I was with this decision. However, Superiors' employees won me over pretty quickly with being punctual, fast acting, very professional, and most of all..they took their time padding and carefully moving each peice of my furniture. I first I was watching everything, making sure they didn't drop anything, or scrape a wall..anything! After 3 hours of watching people carefully handle each piece, I was able to relax. Anyways, in closing, I whole-heartedly suggest Superior Moving and Storage to anyone looking for Movers in the Pompano Beach area.  A.

Service cost: $1500

I recently moved from Downtown Fort Lauderdale to Parkland, Florida and a friend of mine recommended Superior Moving. They did an exceptional job..I have used many movers in the past, but Superior exceeded all of my expectations. The movers were very punctual and super friendly. They had to carry all my things down 2 flights of stairs and had a smile on their face the entire time. The price for the move was VERY reasonable and the people at their office made it easy to schedule everything. Also, most of my belongings are stored in one of their storage vaults and I love that theunits are air conditioned, unlike many other storage places. I have already recommended Superior Moving & Storage to many of my friends and they also had very positive feedback. Thank you so much for making my move easy Superior!

Service cost: $740

Worst experience I have ever had.
All of what you read here and other internet sites about this company are true to the detail.
Attempted fraud by additional billing
Totally inexperienced driver.
Not a moving van, we got a freight van that smelled awful.
Anthony never available when I called.
He threatened to put our belongings in storage and tie it up in Broward courts for a couple of years.
Demanded payment in advance and then billed my credit card an additional $5,000.
CONSIDER YOURSELF WARNED!!

Service cost: $7900

I contracted with Superior Moving & Storage (MC #370277, DOT #837931) based out of Pompano Beach, Fl. During my move I had several negative experiences with the company including multiple times when they were in breach of their contract. On August 6, following our conversation I was sent an updated Order for Service (binding agreement) which included the following information:
* Pick up Date- August 6-12, 2011
* Total Weight- 3,000 lbs.
* Total Cost- $2767.18
Both of the binding estimates above included the following statement in a list of services included:
* "Blanket and Stretch Wrapping/protection of standard furniture.
Whereas my contract stated that the latest pick up date was August 12 I contacted Superior on August 10 to inquire about the status of my move as I had not heard from the company. I was notified that the truck was broken down and unable to pick me up but that it would arrive August 13 or possibly August 14. I contacted Superior, and spoke with Ben, on the 12th. I was told that they had rerouted another truck and that I would be pick up by the 14th at the latest. August 15 I contacted Lauren at Superior Moving and was told that she was unaware that I had been told that the truck would arrive over the weekend. Lauren stated that the truck was near and would arrive by 1:00 p.m. At 2:30 pm I called Lauren. Lauren clarified that the truck would arrive by Wednesday at the latest. I explained that I was required to vacate my property on August 12 and that I had already negotiated to make accommodations for the extra two days. The evening of August 15 Lauren called to notify me that a truck would pick up my shipment the morning of August 16.
August 16, Rob with Superior Moving arrives to load my shipment. When reviewing the provided paperwork I had several questions and called Lauren to clarify before signing the documents. Specifically, I inquired about the Full Replacement Value Liability coverage and was explicitly told that coverage did not exist and the only option available was the $.60/pound option. I also noticed that the weight listed was 5,000 pounds (up from the originally quoted 3000 pounds). Prior to signing the documents I made note on the documents of our conversation and its' discrepancy from the paperwork.
At pick up all furniture was blanket wrapped and taped. All items were loaded into a 27' box truck and the process went smoothly.
When truck arrived August 28, furniture was no longer wrapped and had experience significant damage. August 29, I called Superior to attempt to resolve the dispute. Superior offered no explanation and simply stated that they would mail me a copy of the claim form. I was told that the claim form could not be sent electronically and must be received hard copy. When explaining the situation to the representative on the phone I was told that I must be lying and that the furniture was likely unwrapped on the truck as it was being brought in. I spoke with a male and also with Lauren. When speaking with the male he informed me that the maximum replacement cost would be the $0.60/pound. I explained that would not be sufficient due to their breach of contract. I was told, "There was no breach of contract. You told me your side of the story. I am certain when I speak to the driver they will tell me the real story. I am not just out to screw people." I notified the representative that I would be disputing the charges through my credit card company and he responded, "You will fail. In 10-12 days I will have my payment. I have been in this business over 20 years and nobody has ever been successful in doing that. If you don't like it then you'll have to come to Florida to file legal charges." I requested that the appropriate forms be sent and ended the phone conversation before being further berated.

I received a response from Superior on 9/21 that stated that they would only pay $180 for the damages. The claimed that after speaking with the driver I am lying and that all items were wrapped. Despite the fact that the driver signed the bill of lading on which I stated that items were not wrapped. They refuse to offer any additional funding and completely deny violating their own contract while trying to hold me accountable for it. I also filed a claim with the Better Business Bureau and the response sent by Superior Moving was completely falsified and contradictory to all documention I possess.

Service cost: $2650

When I chose a college in Florida, I was so excited to move out of the town I grew up in. But then the reality of moving out of my comfort zone set in and I was so lost! I had no clue how I was going to move my stuff via U-haul to a dorm room and how the heck I was going to move all my stuff by myself. I did a ton of research aboutmoving companies and movers in the area.
I had a ton of stuff and no help, I knew I needed movers. Superior Moving was the company for me after reading some great reviews and seeing that they specialized in large and small moves. I had never moved before so I had no clue how it was going to go. Superior Moving was great from the first phone call I had with them to get an estimate. They made the whole process sound so easy and simple, totally stress free and efficient. I had packed up most of my stuff before they arrived, but it was helpful that they called about a half an hour ahead of time because I was still packing until the second they got there.
The movers were very friendly and easy to talk to which made everything less stressful than I thought. Turns out lots of people are still packing while they're loading the truck! I felt really safe withthem, and knew my stuff wasn't going to get broken or misplaced, which probably would have happened if I moved it all myself. Once we got to my new place it was really easy to move in. I had labeled some stuff, but they always asked where things were to go instead of just setting it all in my living room and leaving me with a heap of stuff to sort and put away.
They even assembled the bed and arranged the couch for me! I was really worried about setting up the television and hoping it wouldn't arrive broken and they took extra care to wrap it and keep it pristine for me. I'm totally using these guys again if I ever move again!

Service cost: $2370

I wanted to write and tell anyone who is looking to move that superior moving is by far the best moving company I have ever dealt with. I have used them twice already and will be using them again in the near future. They moved me for over 7 hours and that was only half my house and basically put my entire house together for me piece by piece, my dining room table which seats 10, had to be reassembled and they stayed at my house until 10:00pm making sure everything was in its place and working properly. They didn't even look tired and were eager to make me happy. The men were professional and courteous and prompt. All of the paper and bubble wrap was taken away for me, no debris left behind, none of my furniture was damaged, and I couldn't be happier. The best perk is there pricing, very fair and affordable, there truck was in excellent condition, looked brand new and the inside was immaculate. That is important to me since I am putting my mattress in it as well as baby toys and cribs. Customer service was also great, always responded to my emails immediately!!

Service cost: $3400

One of the main reasons I chose Superior Moving & Storage was they had an on site estimator come out and give me an estimate. Many companies wanted to do the estimate over the phone, which made me suspicious to using them. Superior Moving gave me everything in writing at the time of the estimate and I really felt comfortable using them. The day of the actual move everything went exactly as the estimator Anthony explained. The movers came on time and packed my breakables and loaded my items carefully in the truck. They gave me one month free storage at no extra cost which gave me time to find the right place once I found my place I called Superior Moving. They set up my delivery for the day I needed. my items arrived in less then a week. Everything was exactly in the same condition as when Superior Moving did the original pick up. I couldn't ask for a better service thank you Superior Moving, we look forward to our next move with you.

Service cost: $3260

Recently I used Superior Moving and Storage out of Pompano Florida. I was looking for an affordable, dare I say cheap (in terms of price, not quality) mover to get me out of my apartment a few months ago and had another company cancel on me at the last minute, which was annoying to say the least as I was on a time crunch. Superior Moving & Storage definitely came to my rescue. First, this isn't some fly-by-night operation that just popped up.. not only did they do a fantastic job moving me, but they called to confirm the time the day of the move, and even gave me a follow up call AFTER the moving was finished to make sure I was satisfied. I had never had an experience like this. I know it's cliched to say a company went above and beyond what I expected, but when the owner calls you directly after I've already paid them to make sure I was satisfied, you know you are dealing with the best company possible. Definitely get a quote from Superior Moving if you are moving and compare it to the others you get. I am sure they will satisfy you like they did for me. They were great, and I really appreciate the moving service they provided me!

Service cost: $2060